1. Order Processing Timeline
All orders at InfinitePrint Business Inc go through the following stages:
Standard Order Timeline:
- Order Confirmation: Immediate (within 1 hour)
- Design Proof: 1-2 business days for custom orders
- Production: 5-10 business days after proof approval
- Quality Check: 1 business day
- Shipping: 1-2 business days for processing
- Transit: 2-7 business days depending on service
Total Estimated Time: 10-20 business days for standard orders from proof approval to delivery.
2. Shipping Methods & Carriers
We work with trusted shipping partners to ensure reliable delivery:
Domestic Shipping (United States)
- Standard Ground: UPS Ground, FedEx Ground (3-7 business days)
- Expedited: UPS 2-Day Air, FedEx 2Day (2 business days)
- Express: UPS Next Day Air, FedEx Standard Overnight (1 business day)
- USPS: Priority Mail (2-3 business days) for smaller packages
International Shipping
- Standard International: 7-21 business days
- Express International: 3-7 business days
- Duties & Taxes: Customer responsibility unless prepaid
3. Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Shipping destination
- Selected shipping speed
- Carrier rates and fuel surcharges
Free Shipping Offers:
We occasionally offer free shipping promotions. Terms will be clearly stated during the promotion period. Free shipping typically applies to:
- Standard ground shipping within the continental US
- Orders over a specified amount (e.g., $500+)
- Specific products or collections
4. Delivery Times & Estimates
Delivery estimates are provided during checkout. Please note:
- Delivery dates are estimates, not guarantees
- Business days exclude weekends and holidays
- Custom orders require additional production time
- Rush services available for expedited production and shipping
Important Note:
Custom product manufacturing times vary based on complexity, quantity, and current production volume. Delivery estimates begin after:
- Order confirmation and payment
- Design proof approval (for custom orders)
- Completion of any required prepress processes
5. Rush Order Service
Need your order faster? We offer rush services:
| Service Level |
Production Time |
Surcharge |
| Standard |
7-10 business days |
No additional charge |
| Rush |
5-7 business days |
25% of order total |
| Express |
3-5 business days |
40% of order total |
| Emergency |
1-2 business days |
60% of order total + expedited shipping |
Note: Rush services are subject to product availability and production capacity. Contact us to confirm availability before placing rush orders.
6. Order Tracking
We provide full tracking for all shipments:
- Tracking numbers are emailed once your order ships
- Track your order through our website or carrier's website
- Updates at major transit points
- Estimated delivery date provided by carrier
If you haven't received tracking information within 3 business days of your expected ship date, please contact us.
7. Shipping Address & Changes
Important information about shipping addresses:
- Ensure your shipping address is complete and accurate
- We cannot deliver to P.O. boxes for certain carriers
- Address changes must be requested before production begins
- Address changes after shipping incur additional fees
- Undeliverable packages will be returned at customer's expense
International Addresses: Please include full name, street address, city, postal code, and country. Include phone number for customs clearance.
8. International Shipping Details
For orders shipped outside the United States:
Customs & Duties
- International customers are responsible for all duties, taxes, and customs fees
- We cannot predict or control these charges
- Some countries may require additional documentation
- Delays may occur due to customs processing
Restricted Items
Some products cannot be shipped internationally due to:
- Country-specific import restrictions
- Material or content limitations
- Size or weight constraints
Contact us before ordering if you have questions about international shipping.
9. Delivery Issues & Lost Packages
If you experience delivery issues:
Package Marked Delivered But Not Received
- Check with household members or neighbors
- Look around delivery location (porch, garage, etc.)
- Wait 24 hours (sometimes scans are premature)
- Contact carrier with tracking number
- If still missing after 48 hours, contact us
Lost or Stolen Packages
We are not responsible for packages once delivered. However, we will assist with:
- Carrier investigations for lost packages
- Insurance claims for insured shipments
- Reshipment options (additional charges may apply)
10. Business & Bulk Shipping
For business customers and bulk orders:
- Dedicated account managers for orders over $1,000
- Consolidated shipping options available
- Pallet shipping for large quantities
- Custom shipping solutions for events or multiple locations
- Volume-based shipping discounts
Contact our business sales team for customized shipping solutions at service@infiniteprintbusiness.net.
